Return Policy
At Happi Kiku, we aim to provide you with top-quality products. In the event that you receive a defective item, we're here to assist you.
Defective Products
We accept returns and exchanges on defective products within 5 days of the purchase date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
If you receive a defective product, please contact us at:
Please reach out to us within 5 days of receiving your order. We will guide you through the return process.
For us to process your return, kindly include the following information:
Once your request is approved, please courier the defective item back to us within 5 days of receiving the product.
Refund/Exchange
Upon receiving the returned item, we will inspect it and notify you of the status of your refund or exchange. If the return is approved, we will initiate a refund to your original method of payment or process an exchange for a replacement item.
Non-Returnable Items
Please note that we do not accept returns on items damaged due to misuse, improper care, or normal wear and tear.
Contact Us
If you have any questions regarding our return policy, feel free to contact us via phone at 0749543888 or email us at happikiku@gmail.com.
